When it comes to automation and AI in the world of business, perception matters as much as action. Here are a few statistics to note.
- 63% of businesses say that they will be turning to AI in the future out of pressure to reduce costs.
- 83% of businesses say that AI is a priority in the future.
- Only 23% of businesses have put AI into their current processes or product/service offerings.
- By 2022, task hours completed by humans will drop by 22%, in favor of automation.
- Machine learning is expected to grow by 20% in 2020.
With this said, while AI is coming, and we are going to have access to better tech than ever, it’s important that you don’t treat this as a replacement to human expertise. The classic AI story is the idea that tech is going to do certain things better than people can. This is true, but that’s not where the story ends. Understanding how to pair tech and human intelligence is the model to follow moving forward for technologists across the board.
What Tech Does Better
The main area where tech excels is in matters of scale. We live in an age of big data, with 1.7 megabytes being created per person each second. No matter how skilled a human is, there’s not going to be the time or bandwidth to manage all these different areas. This is where automation is becoming nearly essential. For example, say that a market research firm was compiling information for a retail company to help them appraise their financial quarter. If a single person was to look over their data, they simply don’t have the capacity to analyze.
The other major point of consideration is the ability to cut down on tedium. This technically isn’t something that tech does better, but it’s a very important way on how tech helps people perform better. The more basic tasks that you can automate, the more your team can focus on high-level tasks. This is something that all executives need to be mindful of. Prioritizing tasks that are well-suited for technology is going to make your entire team more efficient. The catch, though, is that you need to also know what tasks need a human touch or guiding hand.
What Humans Do Better
Where do humans excel over AI? One of the main points of consideration here is the ability of human intelligence to add context and emotion. Let’s go back to that market research example. If a company had low profits for this quarter, the AI would be able to help the company understand exactly where profits dropped and how. However, you still need the human element in order to determine some of the outside reasons why the audience may be buying less. Is it a trending issue, marketing issue, or other problem? Cross functioning-reasoning is also somewhere where humans will excel, as collaboration across different teams will always need that human touch.
Getting The Best of Both Worlds
Having dipped our toes in both worlds for years, we understand that the future of business only comes together with human-assisted technology. Ideally, it’s a combination of process, tools, and software. However, for a lot of small to medium-sized businesses, there’s a struggle here. A CEO in these organizations has a vision that they want to execute on. Their staff needs to manage all these different areas, with a smaller budget than a large company counterpart. The key is finding a remote method to bring on the expertise to manage your technology, which is where a concept like Proxxy comes in.
At Proxxy, you can see human-assisted technology in action. We make it possible for you to bring in top talent with a small cost, but your chief of staff can and will facilitate the automation and technologies to move your business forward. Without the human, you can waste too much time and capital deploying technology in the wrong way. If you’re interested in your own remote chief of staff, fill out the following survey. This will help us figure out exactly what your business needs in terms of this support, so we can connect you with the ideal remote professional.